If you have been reading my reviews, you have heard me speaking happily of having the new Family Dollar built in my area. In fact, I have been making some trips there to buy "La Colors" cosmetics. Let me tell you what happened to me, and then you can be the judge whether or not I should be upset.
Last Sunday, I made a trip to my family dollar to buy some "La Colors". I purchased a "LA COLORS" lipstick, "LA COLORS" wet to dry foundation. It was not until November 20th when I actually opened the foundation. The quality was not only sub par but the shade (light) was way too pale for me. I went to my Family Dollar on the 21st armed with my receipt and product. I spoke to a customer care rep, explained her what happened. The first thing she did was to say to me that she could not give me a refund or store credit because I opened the product. At first, I was shocked because how in the hell was I supposed to know if something works on me if I do not open the package and test it out? She called her Manager ( was there in front of her while she spoke to her manager) and she explained what I said to her. Again, her manager told her (she said this) that I could not be given store credit or a refund because I opened the package. I explained to her how am I supposed to know if something does not work on me if I do not test it. The associate was the usual apologetic (sounded more robotic than genuine, but I could be wrong). So, armed WITH the one tool I have (my computer) I went online to the official FAMILY DOLLAR website to read their "refund policy". And this was a complete trip (yes I am being sarcastic, but I this point I earned it). If you read below, and scratch your head and say to yourself "WTF", now you know exactly what I thought. I wrote a complaint to the family dollar official website and was emailed saying that within 5x business days I should hear a reply. I do NOT know WHO THE HELL hired that lady to be the manager or if the way she handled the situation is the "new" return policy format--but they have absolutely no fucking way how to handle such situations. I was more than happy to spend my money there. Help my city's economy. Now I feel as if my business did not matter. So, for the mean time I will not be posting any reviews from goods I have purchased at Family Dollar until I receive feedback from their customer care center.
In the mean time I have something to say to the CEO Leon Levine, Founder
Howard R. Levine, Chairman and CEO "WHY THE HELL DOES YOU COMPANY STATE SOMETHING OFFICIAL ON YOUR WEBSITE, WHILE IN THE STORE THEY CONDUCT THE OPPOSITE WAY? THE MANAGERS THAT ARE HIRED FOR THEIR STORE, DO THEY GET ANY OFFICIAL TRAINING AS TO WHAT IS REFUNDABLE AND NOT??? IF YOU HAVE CHANGED POLICY, WHY CANNOT THE MANAGERS POST THE CHANGES AND MAKE IT VISIBLE SO AT LEAST WHEN WE PURCHASE SOMETHING WE KNOW WHAT CAN BE REFUNDED OR NOT? WHY HAVE YOU NOT UPDATED YOUR REFUND POLICY ON YOUR OFFICIAL WEBSITE TO REFLECT THE NEW CHANGES, ASSUMING THAT YOUR STORE NO LONGER ACCEPTS REFUND OR STORE CREDIT FOR COSMETICS AFTER THEY HAVE BEEN OPENED?
So to all WEBland, I would be super happy if you post on the comment section (its ok if you want me to view you an an anonymous source) and list out stores that DO NOT offer refund/store credit EVEN after you presented a store receipt. You will not just be doing me a favor, but the world as well.
| family dollar refund policy |
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